💸 Does it cost anything to use Scalapay?
No! Scalapay is completely free for shoppers.
You only pay the total of your order, split into 3 monthly instalments, with no interest or hidden fees.
💰 The first instalment is charged immediately upon purchase.
If you choose the 4-installment plan, a small additional fee (split fee) may apply. This fee is clearly shown before you confirm the plan.
👉 All details are shown at checkout.
📅 How are payments managed?
Scalapay sends you reminders a few days before each due date, so you can stay on track.
⚠️ Are there late fees?
Yes, only if the payment isn’t made by the due date.
Here’s how late fees work:
✅ Paid on time: no fees
⏰ Over 24 hours late: up to €1.20 late fee
⌛ Over 9 days late: an extra €1.20 late fee
(up to a total of €12 per instalment)
🔒 Late fees will never exceed 10% of the financed amount.
🙋♀️ Had a problem?
It happens! If you think you won’t be able to pay on time, reach out to us via Luna before the due date – we’ll do our best to help.
💡 Alternatively, you can also postpone your payment due date on your own using our rescheduling service. 📖 [Find out how it works by clicking here].