When you want to return a purchase, the return policies of the store where you bought it always apply. So, for information on return times and methods, please contact the store directly.

💳 If the store issues you a refund, after their confirmation we will immediately cancel the unpaid installments of your order and refund the installments you have already paid to your card.

ℹ️ For more details on refunds, you can visit our dedicated page.

🏷️ If the store instead gives you a voucher, your installments remain active and must be paid as scheduled. This is because Scalapay, at the time of purchase, has already paid the full amount of your order to the merchant. With a voucher, the amount is not refunded to us but remains with the store, available for your future purchases. Therefore, the installment payment process does not change.