We would like to remind you that returns and refunds are managed exclusively by the vendor. Therefore, Scalapay cannot refund an order without the stores’ authorization.
To know more about the refunds and the procedure to follow in case of refund not received, we kindly invite you to click here.
PARTIAL REFUNDS
If the merchant decided to process a partial refund, you can find here the refund procedure.
Here is a typical scenario for an acquisition of 90 euros and a return of 50 euros.
Scenario 1: The customer paid only the first instalment. When the 50 euro return happens:
- The third instalment (30 euros) is cancelled immediately.
- The second instalment is reduced by 20 euros. The client will still have to pay 10 euros of the second instalment
- The first instalment remains the same.
The customer pays a total of 40 euros. No refund will take place on the clients’ card.
Scenario 2: The customer paid the second instalment. When the 50 euro return happens:
- The third instalment (30 euros) is cancelled immediately.
- The second instalment (already paid) will be refunded partially (20 euros). The client will therefore receive a refund of 20 euros on the card with which he/she paid the second instalment.
- The first instalment remains the same.
The customer will therefore pay a total of 40 euros. Since the customer already paid 60 euros when the return happened, he/she will receive a refund of 20 euros on his/her card.