🔢 Setting up your Scalapay Account PIN
Your Scalapay Account PIN is a 4-digit code that’s separate from your phone’s own PIN or biometrics. It’s used as a fallback when biometrics aren’t available, and is always required on new or unrecognised devices. Keep it private!
Choose 4 digits that are easy for you to remember
Avoid easy-to-guess combinations like repeated digits (1111) or sequences (1234)
Never share your PIN with anyone — not even Scalapay. Any request for your PIN is most likely a fraud attempt 🚨
🔄 Forgot or want to reset your PIN?
No problem! Here’s how:
Click Forgot PIN? on the PIN entry screen
You’ll receive a one-time code via email to verify it’s you
Follow the steps to set a new PIN
You can also reset your PIN at any time from:
App: Profile → Settings → Reset account PIN
Website: Account section → Reset PIN
🚫 Account temporarily locked?
For your security, too many wrong PIN attempts will lock your account:
After 4 failed attempts → account locked for 5 minutes
Another 4 failed attempts → account locked for 24 hours
Any further sets of 4 failed attempts will result in a new 24-hour lock each time
Once the lock expires, you can try again — or reset your PIN right away to regain immediate access.
💡 Tip: if you’re unsure of your PIN, use Forgot PIN? instead of guessing — it’s faster and avoids locking your account.