Instalments are charged automatically to the card you have selected as 'default' in your account. The default card has a green tick next to it, as in the picture below:

Please note that the instalments are charged one month and two months later, by midnight on the day they are due.

If an automatic payment fails, we'll try and collect your instalment from any other cards you may have on your account.

You cannot select more than one default card in your account.

We are aware that there may be certain mitigating circumstances that do not allow payment to be made by the due date. If you think your case falls into these categories, contact us through Luna and we will do our best to help you.