In the event of a dispute, you may have recourse to conventional mediation, in accordance with the provisions of Articles L612-1 et seq. of the French Consumer Code.

As a prerequisite to mediation, you must first submit a written complaint in accordance with Article 11 of Scalapay's General Terms and Conditions, and either receive no response within 15 days or receive a response that does not satisfy you.

If you do not receive a satisfactory response to your complaint, you may then contact the Consumer Mediation Center for Court Conciliators ("CM2C") at the following address: 14 rue Saint Jean, 75017 Paris - cm2c@cm2c.net

Information on mediation is available on the CM2C website: https://cm2c.net/