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Customers
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Merchants
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New merchant
What are the advantages of offering Scalapay to my customers?
How can I offer Scalapay to my customers?
How much does it cost offering Scalapay to my customers?
Is paying with Scalapay safe?
How does the onboarding process work?
Are you a merchant?
See all 7 articles
Active merchant
How to issue a refund
How can I check orders included in a transfer
How to use CSV files
Can I modify an order after it's approved?
What are "Order ID" and "Scalapay Order ID"?
How to see order details
See all 15 articles
What is Scalapay?
What is Scalapay?
How does Scalapay work?
How can I purchase with Scalapay?
How much can I buy with Scalapay?
Which cards do you accept?
How much does it cost to use Scalapay?
See all 12 articles
Manage your Scalapay account
I don’t remember my credentials
How can I add a new card?
How to create a Scalapay account
How can I access my account?
Where do I find the data entered in my account
How do I remove a card from my account?
See all 13 articles
Your orders
My order was not approved
What’s my order’s status?
How do I know if my order has been successful?
How many purchases can I make with Scalapay?
How does it work in case of a return?
What happens in case of return and refund?
See all 14 articles
Your payments
How does the charging of my installments take place?
Late fees
Where can I view my instalments?
What’s the deadline for the 3 instalments?
Can I pay my instalments by myself?
I have not received my refund yet
Popular articles
I don’t remember my credentials
How can I add a new card?
My order was not approved
What’s my order’s status?
How does the charging of my installments take place?
Late fees
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