🔍 Your identity verification might fail for several reasons, such as:
📸 Here’s how to do it correctly:
✅ Take a clear, color photo of your ID: all details must be visible
✅ Don’t take a photo of a screen or another photo
✅ Choose a well-lit place
✅ Turn off the flash to avoid glare
✅ Remove the document from any holder
✅ Make sure your Scalapay profile details match your ID
✅ Take a selfie of your face (not a photo of a photo, and your face must be fully visible)
👉 Please read the instructions carefully before trying again.
We’re here if you need help!
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