Are you experiencing issues with the delivery of your order? 🚚
Don’t worry, we’ll do everything we can to assist you!
First, check on the seller’s website the delivery times and shipping policy (T&Cs).
If the expected delivery date has already passed, we kindly ask you to provide us with your latest e-mail exchanges with the seller (or a recent proof of contact). This will allow us to carry out the necessary checks.
Once you have this information, please contact us via Luna click on the icon at the bottom right
and don’t forget to include your order number (you can find it in the My Orders section of your Scalapay account).