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I cannot upload my documents. What should I do?

Updated this week

📸 If you're having trouble uploading your photos, please contact us via Luna (click the icon at the bottom right).

📝 Let us know the details of the error you’re seeing, so we can help you complete the verification.

Don’t forget to attach a photo of your ID and a selfie holding the ID, to speed up the process.

We recommend reading the instructions carefully on how to take the pictures correctly before trying again 😊

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