# Scalapay

> How can we help you?

## English

### What is Scalapay?

- [What is Scalapay?](https://help.scalapay.com/en/articles/217283-what-is-scalapay.md)
- [How does Scalapay work?](https://help.scalapay.com/en/articles/217337-how-does-scalapay-work.md)
- [Which cards do you accept?](https://help.scalapay.com/en/articles/217391-which-cards-do-you-accept.md)
- [How much does it cost to use Scalapay?](https://help.scalapay.com/en/articles/217415-how-much-does-it-cost-to-use-scalapay.md)
- [How does Scalapay work in store?](https://help.scalapay.com/en/articles/217480-how-does-scalapay-work-in-store.md)
- [How much can I spend in store?](https://help.scalapay.com/en/articles/217505-how-much-can-i-spend-in-store.md)
- [The Scalapay by Visa Card](https://help.scalapay.com/en/articles/232795-the-scalapay-by-visa-card.md): How does the Scalapay Card for physical stores \(Offline Card\) work?
- [How can I purchase with Scalapay?](https://help.scalapay.com/en/articles/217358-how-can-i-purchase-with-scalapay.md)
- [How Much Can I Spend with Scalapay?](https://help.scalapay.com/en/articles/217377-how-much-can-i-spend-with-scalapay.md)
- [When will I receive my order?](https://help.scalapay.com/en/articles/217462-when-will-i-receive-my-order.md)
- [In which shops can I pay with Scalapay?](https://help.scalapay.com/en/articles/217469-in-which-shops-can-i-pay-with-scalapay.md)
- [Pay in 4 with a fee](https://help.scalapay.com/en/articles/232857-pay-in-4-with-a-fee.md)
- [How can I pay with the Scalapay Card?](https://help.scalapay.com/en/articles/217961-how-can-i-pay-with-the-scalapay-card.md)
- [How can I track my order made with the Scalapay Card?](https://help.scalapay.com/en/articles/217962-how-can-i-track-my-order-made-with-the-scalapay-card.md)
- [How can I get my refund if I paid with the Scalapay Card?](https://help.scalapay.com/en/articles/217963-how-can-i-get-my-refund-if-i-paid-with-the-scalapay-card.md)
- [How does the Scalapay Club subscription work?](https://help.scalapay.com/en/articles/240142-how-does-the-scalapay-club-subscription-work.md)
- [What benefits does Scalapay Club offer?](https://help.scalapay.com/en/articles/240144-what-benefits-does-scalapay-club-offer.md)
- [Is there a trial period for Scalapay Club?](https://help.scalapay.com/en/articles/240145-is-there-a-trial-period-for-scalapay-club.md)
- [How is the subscription payment processed?](https://help.scalapay.com/en/articles/240146-how-is-the-subscription-payment-processed.md)
- [How do the monthly discounts and offers work?](https://help.scalapay.com/en/articles/240244-how-do-the-monthly-discounts-and-offers-work.md)
- [How does payment with the Scalapay digital wallet work?](https://help.scalapay.com/en/articles/240248-how-does-payment-with-the-scalapay-digital-wallet-work.md)
- [How does the insurance coverage work?](https://help.scalapay.com/en/articles/240249-how-does-the-insurance-coverage-work.md)
- [How do I activate the included insurance coverage? How much does it cost?](https://help.scalapay.com/en/articles/240252-how-do-i-activate-the-included-insurance-coverage-how-much-does-it-cost.md)
- [How do I request one of the services included in the insurance coverage?](https://help.scalapay.com/en/articles/240255-how-do-i-request-one-of-the-services-included-in-the-insurance-coverage.md)
- [Are there additional costs or hidden fees?](https://help.scalapay.com/en/articles/240258-are-there-additional-costs-or-hidden-fees.md)
- [How can I modify or suspend my subscription?](https://help.scalapay.com/en/articles/240259-how-can-i-modify-or-suspend-my-subscription.md)
- [How do I renew my subscription?](https://help.scalapay.com/en/articles/240260-how-do-i-renew-my-subscription.md)
- [How can I modify or cancel my subscription?](https://help.scalapay.com/en/articles/240261-how-can-i-modify-or-cancel-my-subscription.md)
- [🧐 What is it?](https://help.scalapay.com/en/articles/501491-what-is-it.md)
- [📱 Where can I find gift cards in the Scalapay app?](https://help.scalapay.com/en/articles/501492-where-can-i-find-gift-cards-in-the-scalapay-app.md)
- [🛍️ Which brands offer Scalapay Gift Cards?](https://help.scalapay.com/en/articles/502758-which-brands-offer-scalapay-gift-cards.md)
- [💳 How do I buy a gift card?](https://help.scalapay.com/en/articles/502760-how-do-i-buy-a-gift-card.md)
- [🔐 Where can I find my gift card after purchase?](https://help.scalapay.com/en/articles/502761-where-can-i-find-my-gift-card-after-purchase.md)
- [🎉 Can I share my gift card with someone else?](https://help.scalapay.com/en/articles/502762-can-i-share-my-gift-card-with-someone-else.md)
- [🏬 How can I use my gift card?](https://help.scalapay.com/en/articles/502766-how-can-i-use-my-gift-card.md)
- [⏰ Does my gift card expire?](https://help.scalapay.com/en/articles/502769-does-my-gift-card-expire.md)
- [💬 Can I use my gift card more than once?](https://help.scalapay.com/en/articles/502770-can-i-use-my-gift-card-more-than-once.md)
- [💸 Can I get a refund for my gift card?](https://help.scalapay.com/en/articles/502778-can-i-get-a-refund-for-my-gift-card.md)
- [📧 I didn’t receive my gift card — what should I do?](https://help.scalapay.com/en/articles/502780-i-didn-t-receive-my-gift-card-what-should-i-do.md)
- [🧩 Who can I contact if I have an issue with my gift card?](https://help.scalapay.com/en/articles/502782-who-can-i-contact-if-i-have-an-issue-with-my-gift-card.md)
- [🇮🇹 Who can use this feature?](https://help.scalapay.com/en/articles/502788-who-can-use-this-feature.md)

### Manage your Scalapay account

- [How to create a Scalapay account](https://help.scalapay.com/en/articles/217285-how-to-create-a-scalapay-account.md)
- [Wrong email address](https://help.scalapay.com/en/articles/217441-wrong-email-address.md)
- [My phone number or my email have changed, how can I access my account? ](https://help.scalapay.com/en/articles/217236-my-phone-number-or-my-email-have-changed-how-can-i-access-my-account.md)
- [How can I access my account?](https://help.scalapay.com/en/articles/217309-how-can-i-access-my-account.md)
- [Where do I find the data entered in my account](https://help.scalapay.com/en/articles/217342-where-do-i-find-the-data-entered-in-my-account.md)
- [I would like to cancel my account](https://help.scalapay.com/en/articles/217484-i-would-like-to-cancel-my-account.md)
- [How can I access my account?](https://help.scalapay.com/en/articles/685729-how-can-i-access-my-account.md)
- [How do I set up biometric login?](https://help.scalapay.com/en/articles/685847-how-do-i-set-up-biometric-login.md)
- [How does my Scalapay PIN work?](https://help.scalapay.com/en/articles/685849-how-does-my-scalapay-pin-work.md)
- [How can I add a new card?](https://help.scalapay.com/en/articles/217239-how-can-i-add-a-new-card.md)
- [How do I remove a card from my account?](https://help.scalapay.com/en/articles/217369-how-do-i-remove-a-card-from-my-account.md)
- [Why do I need to verify my identity?](https://help.scalapay.com/en/articles/217383-why-do-i-need-to-verify-my-identity.md)
- [How can I verify my identity?](https://help.scalapay.com/en/articles/217413-how-can-i-verify-my-identity.md)
- [How long does the verification procedure take?](https://help.scalapay.com/en/articles/217434-how-long-does-the-verification-procedure-take.md)
- [Why has my verification been rejected?](https://help.scalapay.com/en/articles/217454-why-has-my-verification-been-rejected.md)
- [I cannot upload my documents. What should I do?](https://help.scalapay.com/en/articles/217460-i-cannot-upload-my-documents-what-should-i-do.md)
- [I have used up all my attempts. What should I do?](https://help.scalapay.com/en/articles/217477-i-have-used-up-all-my-attempts-what-should-i-do.md)
- [How can I tell if an email really comes from Scalapay?](https://help.scalapay.com/en/articles/714454-how-can-i-tell-if-an-email-really-comes-from-scalapay.md)
- [What information will Scalapay never ask me for?](https://help.scalapay.com/en/articles/714458-what-information-will-scalapay-never-ask-me-for.md)
- [I received a suspicious email. What should I do?](https://help.scalapay.com/en/articles/714462-i-received-a-suspicious-email-what-should-i-do.md)
- [How can I protect my account?](https://help.scalapay.com/en/articles/714464-how-can-i-protect-my-account.md)
- [I clicked on a suspicious link but didn't enter any information. Am I safe?](https://help.scalapay.com/en/articles/714465-i-clicked-on-a-suspicious-link-but-didn-t-enter-any-information-am-i-safe.md)
- [I clicked on the link and entered personal or payment information. What should I do?](https://help.scalapay.com/en/articles/714468-i-clicked-on-the-link-and-entered-personal-or-payment-information-what-should-i-do.md)
- [Can Scalapay verify whether an email is legitimate?](https://help.scalapay.com/en/articles/714475-can-scalapay-verify-whether-an-email-is-legitimate.md)
- [Where can I find official Scalapay information?](https://help.scalapay.com/en/articles/714477-where-can-i-find-official-scalapay-information.md)

### Your orders

- [How do I know if my order has been successful?](https://help.scalapay.com/en/articles/217253-how-do-i-know-if-my-order-has-been-successful.md)
- [How does Scalapay support me if I have not received my order?](https://help.scalapay.com/en/articles/217405-how-does-scalapay-support-me-if-i-have-not-received-my-order.md)
- [Where can I view my orders and payments?](https://help.scalapay.com/en/articles/217521-where-can-i-view-my-orders-and-payments.md)
- [What’s my order’s status?](https://help.scalapay.com/en/articles/217720-what-s-my-order-s-status.md)
- [How does it work in case of a return?](https://help.scalapay.com/en/articles/217355-how-does-it-work-in-case-of-a-return.md)
- [What happens in case of return and refund?](https://help.scalapay.com/en/articles/217372-what-happens-in-case-of-return-and-refund.md)
- [My order was not approved 🛍️](https://help.scalapay.com/en/articles/217235-my-order-was-not-approved.md)
- [My request has been refused](https://help.scalapay.com/en/articles/217448-my-request-has-been-refused.md)
- [How many purchases can I make with Scalapay?](https://help.scalapay.com/en/articles/217325-how-many-purchases-can-i-make-with-scalapay.md)
- [How many barcodes can I create?](https://help.scalapay.com/en/articles/217456-how-many-barcodes-can-i-create.md)
- [I am exceeding my purchasing power, what can I do?](https://help.scalapay.com/en/articles/217514-i-am-exceeding-my-purchasing-power-what-can-i-do.md)
- [What are promo codes and Scalapay Promotions?](https://help.scalapay.com/en/articles/217465-what-are-promo-codes-and-scalapay-promotions.md)
- [How can I get a promo code or promotion?](https://help.scalapay.com/en/articles/217479-how-can-i-get-a-promo-code-or-promotion.md)
- [How can I apply a promo-code to my order?](https://help.scalapay.com/en/articles/217498-how-can-i-apply-a-promo-code-to-my-order.md)

### Your payments

- [How does the charging of my installments take place?](https://help.scalapay.com/en/articles/217237-how-does-the-charging-of-my-installments-take-place.md)
- [Where can I view my instalments?](https://help.scalapay.com/en/articles/217273-where-can-i-view-my-instalments.md)
- [How are the instalments charged?](https://help.scalapay.com/en/articles/217354-how-are-the-instalments-charged.md)
- [Chargebacks](https://help.scalapay.com/en/articles/686702-chargebacks.md)
- [Right of withdrawal](https://help.scalapay.com/en/articles/716812-right-of-withdrawal.md)
- [Can I postpone one of my instalments?](https://help.scalapay.com/en/articles/217231-can-i-postpone-one-of-my-instalments.md)
- [What are the due dates for the instalments of my order?](https://help.scalapay.com/en/articles/217335-what-are-the-due-dates-for-the-instalments-of-my-order.md)
- [Can I pay my instalments by myself?](https://help.scalapay.com/en/articles/217347-can-i-pay-my-instalments-by-myself.md)
- [Late fees](https://help.scalapay.com/en/articles/217238-late-fees.md)
- [I have not received my refund yet](https://help.scalapay.com/en/articles/217398-i-have-not-received-my-refund-yet.md)

### Pay in 6-9-12

- [What is Pay in 6 / 9 / 12?](https://help.scalapay.com/en/articles/620234-what-is-pay-in-6-9-12.md)
- [How do I choose Pay in 6 / 9 / 12?](https://help.scalapay.com/en/articles/620246-how-do-i-choose-pay-in-6-9-12.md)
- [What information do I need to provide?](https://help.scalapay.com/en/articles/620257-what-information-do-i-need-to-provide.md)
- [Why was my request declined?](https://help.scalapay.com/en/articles/620264-why-was-my-request-declined.md)
- [When do I pay the first installment?](https://help.scalapay.com/en/articles/620268-when-do-i-pay-the-first-installment.md)
- [How are the installments calculated?](https://help.scalapay.com/en/articles/620271-how-are-the-installments-calculated.md)
- [Can I repay my loan early?](https://help.scalapay.com/en/articles/609618-can-i-repay-my-loan-early.md)
- [Can I change my installment dates?](https://help.scalapay.com/en/articles/620309-can-i-change-my-installment-dates.md)
- [What happens if a payment fails?](https://help.scalapay.com/en/articles/620311-what-happens-if-a-payment-fails.md)
- [What happens if I return my order?](https://help.scalapay.com/en/articles/620933-what-happens-if-i-return-my-order.md)
- [Where can I see my repayment plan?](https://help.scalapay.com/en/articles/620934-where-can-i-see-my-repayment-plan.md)
- [Why does Scalapay share information with the Credit Bureau \(CRIF\)?](https://help.scalapay.com/en/articles/620935-why-does-scalapay-share-information-with-the-credit-bureau-crif.md)
- [Why is this check mandatory?](https://help.scalapay.com/en/articles/620936-why-is-this-check-mandatory.md)
- [What information may be shared with CRIF?](https://help.scalapay.com/en/articles/620937-what-information-may-be-shared-with-crif.md)
- [Is my data protected?](https://help.scalapay.com/en/articles/620944-is-my-data-protected.md)
- [Will I be informed if my request is declined because of a credit bureau check?](https://help.scalapay.com/en/articles/620947-will-i-be-informed-if-my-request-is-declined-because-of-a-credit-bureau-check.md)
- [How often does Scalapay check the credit bureau?](https://help.scalapay.com/en/articles/620948-how-often-does-scalapay-check-the-credit-bureau.md)
- [Does this affect my ability to apply for other credit products?](https://help.scalapay.com/en/articles/620949-does-this-affect-my-ability-to-apply-for-other-credit-products.md)
- [Where can I find more information about personal data processing?](https://help.scalapay.com/en/articles/620950-where-can-i-find-more-information-about-personal-data-processing.md)
- [Why does Scalapay ask for identity verification?](https://help.scalapay.com/en/articles/622106-why-does-scalapay-ask-for-identity-verification.md)

## Français

### Qu'est-ce que Scalapay?

- [Qu'est-ce que Scalapay?](https://help.scalapay.com/fr/articles/217283-qu-est-ce-que-scalapay.md)
- [Comment fonctionne Scalapay?](https://help.scalapay.com/fr/articles/217337-comment-fonctionne-scalapay.md)
- [Quelles cartes acceptez-vous?](https://help.scalapay.com/fr/articles/217391-quelles-cartes-acceptez-vous.md)
- [Combien cela coûte-t-il d'utiliser Scalapay?](https://help.scalapay.com/fr/articles/217415-combien-cela-coute-t-il-d-utiliser-scalapay.md)
- [Comment Scalapay fonctionne-t-il en magasin?](https://help.scalapay.com/fr/articles/217480-comment-scalapay-fonctionne-t-il-en-magasin.md)
- [Combien puis-je dépenser sur la plateforme?](https://help.scalapay.com/fr/articles/217505-combien-puis-je-depenser-sur-la-plateforme.md)
- [Carte Scalapay de Visa](https://help.scalapay.com/fr/articles/232795-carte-scalapay-de-visa.md): Comment fonctionne le paiement avec le portefeuille numérique ?
- [Comment puis-je acheter par le biais de Scalapay?](https://help.scalapay.com/fr/articles/217358-comment-puis-je-acheter-par-le-biais-de-scalapay.md)
- [Combien puis-je acheter par le biais de Scalapay?](https://help.scalapay.com/fr/articles/217377-combien-puis-je-acheter-par-le-biais-de-scalapay.md)
- [Quand vais-je recevoir ma commande si je paie avec Scalapay?](https://help.scalapay.com/fr/articles/217462-quand-vais-je-recevoir-ma-commande-si-je-paie-avec-scalapay.md)
- [Dans quelles boutiques puis-je payer avec Scalapay?](https://help.scalapay.com/fr/articles/217469-dans-quelles-boutiques-puis-je-payer-avec-scalapay.md)
- [Frais pour le paiement en 4 échéances](https://help.scalapay.com/fr/articles/232857-frais-pour-le-paiement-en-4-echeances.md)
- [Comment puis-je payer avec la carte Scalapay?](https://help.scalapay.com/fr/articles/217961-comment-puis-je-payer-avec-la-carte-scalapay.md)
- [Comment puis-je suivre ma commande passée avec ma carte Scalapay?](https://help.scalapay.com/fr/articles/217962-comment-puis-je-suivre-ma-commande-passee-avec-ma-carte-scalapay.md)
- [Comment obtenir mon remboursement si j'ai payé avec ma carte Scalapay?](https://help.scalapay.com/fr/articles/217963-comment-obtenir-mon-remboursement-si-j-ai-paye-avec-ma-carte-scalapay.md)
- [Qu’est-ce que la Scalapay Card? 💳](https://help.scalapay.com/fr/articles/217957-qu-est-ce-que-la-scalapay-card.md)
- [Comment fonctionne l'abonnement au Club Scalapay?](https://help.scalapay.com/fr/articles/240142-comment-fonctionne-l-abonnement-au-club-scalapay.md)
- [Quels avantages comprend le Scalapay Club?](https://help.scalapay.com/fr/articles/240144-quels-avantages-comprend-le-scalapay-club.md)
- [Y a-t-il une période d'essai pour le Scalapay Club?](https://help.scalapay.com/fr/articles/240145-y-a-t-il-une-periode-d-essai-pour-le-scalapay-club.md)
- [Comment fonctionne le paiement de l'abonnement ?](https://help.scalapay.com/fr/articles/240146-comment-fonctionne-le-paiement-de-l-abonnement.md)
- [Comment fonctionnent les réductions et les offres mensuelles ?](https://help.scalapay.com/fr/articles/240244-comment-fonctionnent-les-reductions-et-les-offres-mensuelles.md)
- [Comment fonctionne le paiement avec le portefeuille numérique?](https://help.scalapay.com/fr/articles/240248-comment-fonctionne-le-paiement-avec-le-portefeuille-numerique.md)
- [Comment fonctionne la couverture d'assurance?](https://help.scalapay.com/fr/articles/240249-comment-fonctionne-la-couverture-d-assurance.md)
- [Comment activer les couvertures d'assurance incluses? Combien coûtent-elles?](https://help.scalapay.com/fr/articles/240252-comment-activer-les-couvertures-d-assurance-incluses-combien-coutent-elles.md)
- [Comment puis-je demander l'une des prestations incluses dans les couvertures d'assurance?](https://help.scalapay.com/fr/articles/240255-comment-puis-je-demander-l-une-des-prestations-incluses-dans-les-couvertures-d-assurance.md)
- [Y a-t-il des coûts supplémentaires ou des frais cachés?](https://help.scalapay.com/fr/articles/240258-y-a-t-il-des-couts-supplementaires-ou-des-frais-caches.md)
- [Comment puis-je modifier ou suspendre mon abonnement?](https://help.scalapay.com/fr/articles/240259-comment-puis-je-modifier-ou-suspendre-mon-abonnement.md)
- [Comment puis-je renouveler mon abonnement?](https://help.scalapay.com/fr/articles/240260-comment-puis-je-renouveler-mon-abonnement.md)
- [Y a-t-il des pénalités ou des frais d'annulation?](https://help.scalapay.com/fr/articles/240261-y-a-t-il-des-penalites-ou-des-frais-d-annulation.md)

### Gérez votre compte Scalapay

- [Comment créer un compte Scalapay ?](https://help.scalapay.com/fr/articles/217285-comment-creer-un-compte-scalapay.md)
- [Adresse électronique erronée](https://help.scalapay.com/fr/articles/217441-adresse-electronique-erronee.md)
- [J’ai changé de numéro ou d'e-mail, comment puis-je accéder à mon compte? ](https://help.scalapay.com/fr/articles/217236-j-ai-change-de-numero-ou-d-e-mail-comment-puis-je-acceder-a-mon-compte.md)
- [Comment puis-je accéder à mon compte ?](https://help.scalapay.com/fr/articles/217309-comment-puis-je-acceder-a-mon-compte.md)
- [Où puis-je trouver les données saisies dans mon compte ?](https://help.scalapay.com/fr/articles/217342-ou-puis-je-trouver-les-donnees-saisies-dans-mon-compte.md)
- [Je voudrais annuler mon compte](https://help.scalapay.com/fr/articles/217484-je-voudrais-annuler-mon-compte.md)
- [Comment puis-je accéder à mon compte ?](https://help.scalapay.com/fr/articles/685729-comment-puis-je-acceder-a-mon-compte.md)
- [Comment configurer la connexion biométrique ?](https://help.scalapay.com/fr/articles/685847-comment-configurer-la-connexion-biometrique.md)
- [Comment fonctionne mon PIN Scalapay ?](https://help.scalapay.com/fr/articles/685849-comment-fonctionne-mon-pin-scalapay.md)
- [Comment puis-je ajouter une nouvelle carte?](https://help.scalapay.com/fr/articles/217239-comment-puis-je-ajouter-une-nouvelle-carte.md)
- [Comment supprimer une carte de mon compte?](https://help.scalapay.com/fr/articles/217369-comment-supprimer-une-carte-de-mon-compte.md)
- [Pourquoi ai-je besoin de vérifier mon identité?](https://help.scalapay.com/fr/articles/217383-pourquoi-ai-je-besoin-de-verifier-mon-identite.md)
- [Comment puis-je vérifier mon identité?](https://help.scalapay.com/fr/articles/217413-comment-puis-je-verifier-mon-identite.md)
- [Combien de temps prend la procédure de vérification?](https://help.scalapay.com/fr/articles/217434-combien-de-temps-prend-la-procedure-de-verification.md)
- [Pourquoi a-t-on rejeté ma vérification?](https://help.scalapay.com/fr/articles/217454-pourquoi-a-t-on-rejete-ma-verification.md)
- [Je ne peux pas télécharger mes documents. Que dois-je faire ?](https://help.scalapay.com/fr/articles/217460-je-ne-peux-pas-telecharger-mes-documents-que-dois-je-faire.md)
- [J’ai épuisé toutes mes tentatives. Que puis-je faire ?](https://help.scalapay.com/fr/articles/217477-j-ai-epuise-toutes-mes-tentatives-que-puis-je-faire.md)
- [Comment savoir si un e-mail provient réellement de Scalapay ?](https://help.scalapay.com/fr/articles/714454-comment-savoir-si-un-e-mail-provient-reellement-de-scalapay.md)
- [Quelles informations Scalapay ne vous demandera jamais ?](https://help.scalapay.com/fr/articles/714458-quelles-informations-scalapay-ne-vous-demandera-jamais.md)
- [J'ai reçu un e-mail suspect. Que dois-je faire ?](https://help.scalapay.com/fr/articles/714462-j-ai-recu-un-e-mail-suspect-que-dois-je-faire.md)
- [Comment puis-je protéger mon compte ?](https://help.scalapay.com/fr/articles/714464-comment-puis-je-proteger-mon-compte.md)
- [J'ai cliqué sur un lien suspect mais je n'ai saisi aucune information. Suis-je en sécurité ?](https://help.scalapay.com/fr/articles/714465-j-ai-clique-sur-un-lien-suspect-mais-je-n-ai-saisi-aucune-information-suis-je-en-securite.md)
- [J'ai cliqué sur le lien et saisi des données personnelles ou de paiement. Que dois-je faire ?](https://help.scalapay.com/fr/articles/714468-j-ai-clique-sur-le-lien-et-saisi-des-donnees-personnelles-ou-de-paiement-que-dois-je-faire.md)
- [Scalapay peut-il vérifier si un e-mail est authentique ?](https://help.scalapay.com/fr/articles/714475-scalapay-peut-il-verifier-si-un-e-mail-est-authentique.md)
- [Où puis-je trouver les informations officielles de Scalapay?](https://help.scalapay.com/fr/articles/714477-ou-puis-je-trouver-les-informations-officielles-de-scalapay.md)

### Vos commandes

- [Comment puis-je savoir si ma commande a abouti?](https://help.scalapay.com/fr/articles/217253-comment-puis-je-savoir-si-ma-commande-a-abouti.md)
- [Comment Scalapay me soutient si je n'ai pas reçu ma commande?](https://help.scalapay.com/fr/articles/217405-comment-scalapay-me-soutient-si-je-n-ai-pas-recu-ma-commande.md)
- [Où puis-je consulter mes commandes et mes paiements?](https://help.scalapay.com/fr/articles/217521-ou-puis-je-consulter-mes-commandes-et-mes-paiements.md)
- [Où en est le statut de ma commande?](https://help.scalapay.com/fr/articles/217720-ou-en-est-le-statut-de-ma-commande.md)
- [Comment cela fonctionne-t-il en cas de retour?](https://help.scalapay.com/fr/articles/217355-comment-cela-fonctionne-t-il-en-cas-de-retour.md)
- [Que se passe-t-il en cas de retour et de remboursement?](https://help.scalapay.com/fr/articles/217372-que-se-passe-t-il-en-cas-de-retour-et-de-remboursement.md)
- [Litiges](https://help.scalapay.com/fr/articles/217978-litiges.md)
- [Ma commande n'a pas été approuvée🛍️](https://help.scalapay.com/fr/articles/217235-ma-commande-n-a-pas-ete-approuvee.md)
- [Ma demande a été refusée](https://help.scalapay.com/fr/articles/217448-ma-demande-a-ete-refusee.md)
- [Combien d'achats puis-je faire avec Scalapay?](https://help.scalapay.com/fr/articles/217325-combien-d-achats-puis-je-faire-avec-scalapay.md)
- [Combien de codes-barres puis-je créer?](https://help.scalapay.com/fr/articles/217456-combien-de-codes-barres-puis-je-creer.md)
- [Je dépasse mon pouvoir d'achat, que puis-je faire?](https://help.scalapay.com/fr/articles/217514-je-depasse-mon-pouvoir-d-achat-que-puis-je-faire.md)
- [Que sont les codes promo et les promotions Scalapay?](https://help.scalapay.com/fr/articles/217465-que-sont-les-codes-promo-et-les-promotions-scalapay.md)
- [Comment obtenir un code de réduction ou une promotion?](https://help.scalapay.com/fr/articles/217479-comment-obtenir-un-code-de-reduction-ou-une-promotion.md)
- [Comment puis-je appliquer un code promo à ma commande?](https://help.scalapay.com/fr/articles/217498-comment-puis-je-appliquer-un-code-promo-a-ma-commande.md)

### Vos paiements

- [Comment les versements échelonnés sont-ils facturés?](https://help.scalapay.com/fr/articles/217237-comment-les-versements-echelonnes-sont-ils-factures.md)
- [Où puis-je consulter mes versements échelonnés?](https://help.scalapay.com/fr/articles/217273-ou-puis-je-consulter-mes-versements-echelonnes.md)
- [Comment les versements échelonnés sont-ils facturés?](https://help.scalapay.com/fr/articles/217354-comment-les-versements-echelonnes-sont-ils-factures.md)
- [Chargeback](https://help.scalapay.com/fr/articles/686702-chargeback.md)
- [Droit de Rétractation](https://help.scalapay.com/fr/articles/716812-droit-de-retractation.md)
- [Puis-je reporter mes versements?](https://help.scalapay.com/fr/articles/217231-puis-je-reporter-mes-versements.md)
- [Quelles sont les dates d’échéance de mes mensualités ?](https://help.scalapay.com/fr/articles/217335-quelles-sont-les-dates-d-echeance-de-mes-mensualites.md)
- [Puis-je moi-même payer mes versements échelonnés?](https://help.scalapay.com/fr/articles/217347-puis-je-moi-meme-payer-mes-versements-echelonnes.md)
- [Frais de retard](https://help.scalapay.com/fr/articles/217238-frais-de-retard.md)
- [Je n'ai pas encore reçu mon remboursement](https://help.scalapay.com/fr/articles/217398-je-n-ai-pas-encore-recu-mon-remboursement.md)

## Deutsch

### Was ist Scalapay?

- [Was ist Scalapay?](https://help.scalapay.com/de/articles/217283-was-ist-scalapay.md)
- [Wie funktioniert Scalapay?](https://help.scalapay.com/de/articles/217337-wie-funktioniert-scalapay.md)
- [Welche Karte kann ich verwenden?](https://help.scalapay.com/de/articles/217391-welche-karte-kann-ich-verwenden.md)
- [Was kostet die Nutzung von Scalapay?](https://help.scalapay.com/de/articles/217415-was-kostet-die-nutzung-von-scalapay.md)
- [Wie funktioniert Scalapay im Laden?](https://help.scalapay.com/de/articles/217480-wie-funktioniert-scalapay-im-laden.md)
- [Wie viel kann ich im einem Geschäft ausgeben?](https://help.scalapay.com/de/articles/217505-wie-viel-kann-ich-im-einem-geschaft-ausgeben.md)
- [Wie kann ich mit Scalapay kaufen?](https://help.scalapay.com/de/articles/217358-wie-kann-ich-mit-scalapay-kaufen.md)
- [Wie viel kann ich mit Scalapay ausgeben?](https://help.scalapay.com/de/articles/217377-wie-viel-kann-ich-mit-scalapay-ausgeben.md)
- [Wann erhalte ich meine Bestellung, wenn ich mit Scalapay bezahle?](https://help.scalapay.com/de/articles/217462-wann-erhalte-ich-meine-bestellung-wenn-ich-mit-scalapay-bezahle.md)
- [In welchen Geschäften kann ich mit Scalapay bezahlen?](https://help.scalapay.com/de/articles/217469-in-welchen-geschaften-kann-ich-mit-scalapay-bezahlen.md)
- [Kosten für Aufschub in 4 Raten](https://help.scalapay.com/de/articles/232857-kosten-fur-aufschub-in-4-raten.md)

### Verwalte dein Scalapay-Konto

- [So erstellen Sie ein Konto](https://help.scalapay.com/de/articles/217285-so-erstellen-sie-ein-konto.md)
- [Ich habe meine Handynummer geändert. Wie kann ich auf mein Konto zugreifen?](https://help.scalapay.com/de/articles/217236-ich-habe-meine-handynummer-geandert-wie-kann-ich-auf-mein-konto-zugreifen.md)
- [Wie kann ich auf mein Konto zugreifen?](https://help.scalapay.com/de/articles/217309-wie-kann-ich-auf-mein-konto-zugreifen.md)
- [Wo finde ich die in meinem Konto eingegebenen Daten?](https://help.scalapay.com/de/articles/217342-wo-finde-ich-die-in-meinem-konto-eingegebenen-daten.md)
- [Ich möchte mein Account kündigen](https://help.scalapay.com/de/articles/217484-ich-mochte-mein-account-kundigen.md)
- [Wie kann ich eine neue Karte hinzufügen?](https://help.scalapay.com/de/articles/217239-wie-kann-ich-eine-neue-karte-hinzufugen.md)
- [Wie kann ich eine Karte aus meinem Konto löschen?](https://help.scalapay.com/de/articles/217369-wie-kann-ich-eine-karte-aus-meinem-konto-loschen.md)
- [Warum muss ich meine Identität überprüfen lassen?](https://help.scalapay.com/de/articles/217383-warum-muss-ich-meine-identitat-uberprufen-lassen.md)
- [Überprüfung der Identität](https://help.scalapay.com/de/articles/217413-uberprufung-der-identitat.md)
- [Wie lange dauert das Überprüfungsverfahren?](https://help.scalapay.com/de/articles/217434-wie-lange-dauert-das-uberprufungsverfahren.md)
- [Warum wurde meine Identitätsprüfung abgelehnt?](https://help.scalapay.com/de/articles/217454-warum-wurde-meine-identitatsprufung-abgelehnt.md)
- [Ich schaffe es nicht/habe alle mir zur Verfügung stehenden Versuche ausgeschöpft. Was kann ich tun?](https://help.scalapay.com/de/articles/217460-ich-schaffe-es-nicht-habe-alle-mir-zur-verfugung-stehenden-versuche-ausgeschopft-was-kann-ich-tun.md)
- [Ich schaffe es nicht/habe alle mir zur Verfügung stehenden Versuche ausgeschöpft. Was kann ich tun?](https://help.scalapay.com/de/articles/217477-ich-schaffe-es-nicht-habe-alle-mir-zur-verfugung-stehenden-versuche-ausgeschopft-was-kann-ich-tun.md)
- [Wie erkenne ich, ob eine E-Mail wirklich von Scalapay stammt?](https://help.scalapay.com/de/articles/714454-wie-erkenne-ich-ob-eine-e-mail-wirklich-von-scalapay-stammt.md)
- [Welche Informationen wird Scalapay Sie niemals fragen?](https://help.scalapay.com/de/articles/714458-welche-informationen-wird-scalapay-sie-niemals-fragen.md)
- [Ich habe eine verdächtige E-Mail erhalten. Was soll ich tun?](https://help.scalapay.com/de/articles/714462-ich-habe-eine-verdachtige-e-mail-erhalten-was-soll-ich-tun.md)
- [Wie kann ich mein Konto schützen?](https://help.scalapay.com/de/articles/714464-wie-kann-ich-mein-konto-schutzen.md)
- [Ich habe auf einen verdächtigen Link geklickt, aber keine Daten eingegeben. Bin ich sicher?](https://help.scalapay.com/de/articles/714465-ich-habe-auf-einen-verdachtigen-link-geklickt-aber-keine-daten-eingegeben-bin-ich-sicher.md)
- [Ich habe auf den Link geklickt und persönliche oder Zahlungsdaten eingegeben. Was soll ich tun?](https://help.scalapay.com/de/articles/714468-ich-habe-auf-den-link-geklickt-und-personliche-oder-zahlungsdaten-eingegeben-was-soll-ich-tun.md)
- [Kann Scalapay überprüfen, ob eine E-Mail echt ist?](https://help.scalapay.com/de/articles/714475-kann-scalapay-uberprufen-ob-eine-e-mail-echt-ist.md)
- [Wo finde ich offizielle Informationen von Scalapay?](https://help.scalapay.com/de/articles/714477-wo-finde-ich-offizielle-informationen-von-scalapay.md)

### Deine Bestellungen

- [Woher weiß ich, ob meine Bestellung erfolgreich war?](https://help.scalapay.com/de/articles/217253-woher-weiss-ich-ob-meine-bestellung-erfolgreich-war.md)
- [Wie hilft mir Scalapay, wenn ich meine Bestellung nicht erhalten habe?](https://help.scalapay.com/de/articles/217405-wie-hilft-mir-scalapay-wenn-ich-meine-bestellung-nicht-erhalten-habe.md)
- [Wo kann ich meine Bestellungen einsehen?](https://help.scalapay.com/de/articles/217521-wo-kann-ich-meine-bestellungen-einsehen.md)
- [Wie ist der Status meiner Bestellung?](https://help.scalapay.com/de/articles/217720-wie-ist-der-status-meiner-bestellung.md)
- [Wie funktioniert es im Falle einer Rückgabe?](https://help.scalapay.com/de/articles/217355-wie-funktioniert-es-im-falle-einer-ruckgabe.md)
- [Was passiert im Fall einer Rücksendung und Rückerstattung?](https://help.scalapay.com/de/articles/217372-was-passiert-im-fall-einer-rucksendung-und-ruckerstattung.md)
- [Meine Bestellung wurde nicht genehmigt](https://help.scalapay.com/de/articles/217235-meine-bestellung-wurde-nicht-genehmigt.md)
- [Meine Anfrage wurde abgelehnt](https://help.scalapay.com/de/articles/217448-meine-anfrage-wurde-abgelehnt.md)
- [Wie viel und wie oft kann ich mit Scalapay kaufen?](https://help.scalapay.com/de/articles/217325-wie-viel-und-wie-oft-kann-ich-mit-scalapay-kaufen.md)
- [Wie viele Barcodes kann ich erstellen?](https://help.scalapay.com/de/articles/217456-wie-viele-barcodes-kann-ich-erstellen.md)
- [Ich habe meine Kauflimits überschritten, was kann ich tun?](https://help.scalapay.com/de/articles/217514-ich-habe-meine-kauflimits-uberschritten-was-kann-ich-tun.md)
- [Was sind Promo-Codes und Scalapay Aktionen?](https://help.scalapay.com/de/articles/217465-was-sind-promo-codes-und-scalapay-aktionen.md)
- [Wie kann ich einen Promo-Code oder eine Werbeaktion erhalten?](https://help.scalapay.com/de/articles/217479-wie-kann-ich-einen-promo-code-oder-eine-werbeaktion-erhalten.md)
- [Wie kann ich einen Promo-Code auf meine Bestellung anwenden?](https://help.scalapay.com/de/articles/217498-wie-kann-ich-einen-promo-code-auf-meine-bestellung-anwenden.md)

### Deine Zahlungen

- [Wie werden die Raten belastet?](https://help.scalapay.com/de/articles/217237-wie-werden-die-raten-belastet.md)
- [Wo kann ich meine Raten anzeigen?](https://help.scalapay.com/de/articles/217273-wo-kann-ich-meine-raten-anzeigen.md)
- [Wie werden die Raten belastet?](https://help.scalapay.com/de/articles/217354-wie-werden-die-raten-belastet.md)
- [Widerrufsrecht](https://help.scalapay.com/de/articles/716812-widerrufsrecht.md)
- [Kann ich eine meiner raten verschieben?](https://help.scalapay.com/de/articles/217231-kann-ich-eine-meiner-raten-verschieben.md)
- [Wann sind die 3 Raten fällig?](https://help.scalapay.com/de/articles/217335-wann-sind-die-3-raten-fallig.md)
- [Wie kann ich eine Rate bezahlen?](https://help.scalapay.com/de/articles/217347-wie-kann-ich-eine-rate-bezahlen.md)
- [Zahlungsverzugskosten](https://help.scalapay.com/de/articles/217238-zahlungsverzugskosten.md)
- [Ich habe meine Rückerstattung noch nicht erhalten](https://help.scalapay.com/de/articles/217398-ich-habe-meine-ruckerstattung-noch-nicht-erhalten.md)

## Italiano

### Che cosa è Scalapay?

- [Cos'è Scalapay?](https://help.scalapay.com/it/articles/217283-cos-e-scalapay.md)
- [Come funziona Scalapay?](https://help.scalapay.com/it/articles/217337-come-funziona-scalapay.md)
- [Quali carte accettate?](https://help.scalapay.com/it/articles/217391-quali-carte-accettate.md)
- [Quanto costa usare Scalapay?](https://help.scalapay.com/it/articles/217415-quanto-costa-usare-scalapay.md)
- [Come funziona Scalapay in negozio?](https://help.scalapay.com/it/articles/217480-come-funziona-scalapay-in-negozio.md)
- [Quanto posso spendere in negozio?](https://help.scalapay.com/it/articles/217505-quanto-posso-spendere-in-negozio.md)
- [Carta Scalapay by Visa](https://help.scalapay.com/it/articles/232795-carta-scalapay-by-visa.md)
- [Come posso acquistare con Scalapay?](https://help.scalapay.com/it/articles/217358-come-posso-acquistare-con-scalapay.md)
- [Quanto posso comprare con Scalapay?](https://help.scalapay.com/it/articles/217377-quanto-posso-comprare-con-scalapay.md)
- [Quando ricevo il mio ordine se pago con Scalapay?](https://help.scalapay.com/it/articles/217462-quando-ricevo-il-mio-ordine-se-pago-con-scalapay.md)
- [In quali negozi posso pagare con Scalapay?](https://help.scalapay.com/it/articles/217469-in-quali-negozi-posso-pagare-con-scalapay.md)
- [Costo per la dilazione in 4 rate](https://help.scalapay.com/it/articles/232857-costo-per-la-dilazione-in-4-rate.md)
- [Come posso pagare con la Scalapay card?](https://help.scalapay.com/it/articles/217961-come-posso-pagare-con-la-scalapay-card.md)
- [Come posso seguire il mio ordine fatto con la Scalapay card?](https://help.scalapay.com/it/articles/217962-come-posso-seguire-il-mio-ordine-fatto-con-la-scalapay-card.md)
- [Come faccio ad avere il mio rimborso se ho pagato con la Scalapay card?](https://help.scalapay.com/it/articles/217963-come-faccio-ad-avere-il-mio-rimborso-se-ho-pagato-con-la-scalapay-card.md)
- [Cos’è la Scalapay Card? 💳](https://help.scalapay.com/it/articles/217957-cos-e-la-scalapay-card.md)
- [Prima provi, poi paghi](https://help.scalapay.com/it/articles/217973-prima-provi-poi-paghi.md)
- [Concorso Scalapay Instant Win 2026](https://help.scalapay.com/it/articles/217969-concorso-scalapay-instant-win-2026.md)
- [Come funziona la sottoscrizione a Scalapay Club?](https://help.scalapay.com/it/articles/240142-come-funziona-la-sottoscrizione-a-scalapay-club.md)
- [Quali vantaggi offre Scalapay Club?](https://help.scalapay.com/it/articles/240144-quali-vantaggi-offre-scalapay-club.md)
- [E’ previsto un periodo di prova dello Scalapay Club?](https://help.scalapay.com/it/articles/240145-e-previsto-un-periodo-di-prova-dello-scalapay-club.md)
- [Come avviene il pagamento dell’abbonamento?](https://help.scalapay.com/it/articles/240146-come-avviene-il-pagamento-dell-abbonamento.md)
- [Come funzionano gli sconti e le offerte mensili?](https://help.scalapay.com/it/articles/240244-come-funzionano-gli-sconti-e-le-offerte-mensili.md)
- [Come funziona il pagamento con il wallet digitale?](https://help.scalapay.com/it/articles/240248-come-funziona-il-pagamento-con-il-wallet-digitale.md)
- [Come funziona la copertura assicurativa?](https://help.scalapay.com/it/articles/240249-come-funziona-la-copertura-assicurativa.md)
- [Come faccio ad attivare le coperture assicurative incluse? E quanto costano?](https://help.scalapay.com/it/articles/240252-come-faccio-ad-attivare-le-coperture-assicurative-incluse-e-quanto-costano.md)
- [Come faccio a richiedere una delle coperture assicurative incluse?](https://help.scalapay.com/it/articles/240255-come-faccio-a-richiedere-una-delle-coperture-assicurative-incluse.md)
- [Ci sono costi extra o spese nascoste?](https://help.scalapay.com/it/articles/240258-ci-sono-costi-extra-o-spese-nascoste.md)
- [Come faccio a modificare o sospendere l'abbonamento?](https://help.scalapay.com/it/articles/240259-come-faccio-a-modificare-o-sospendere-l-abbonamento.md)
- [Come faccio a rinnovare il mio abbonamento?](https://help.scalapay.com/it/articles/240260-come-faccio-a-rinnovare-il-mio-abbonamento.md)
- [Ci sono penali o costi per cancellare l'abbonamento?](https://help.scalapay.com/it/articles/240261-ci-sono-penali-o-costi-per-cancellare-l-abbonamento.md)
- [Posso usare la carta Scalapay presso qualsiasi dentista?](https://help.scalapay.com/it/articles/646253-posso-usare-la-carta-scalapay-presso-qualsiasi-dentista.md)
- [Che cos’è un codice MCC?](https://help.scalapay.com/it/articles/646254-che-cos-e-un-codice-mcc.md)
- [Perché l’MCC è rilevante per il pagamento dal dentista con lo Scalapay Club Plus?](https://help.scalapay.com/it/articles/646256-perche-l-mcc-e-rilevante-per-il-pagamento-dal-dentista-con-lo-scalapay-club-plus.md)
- [Cosa succede se il pagamento viene rifiutato?](https://help.scalapay.com/it/articles/646274-cosa-succede-se-il-pagamento-viene-rifiutato.md)
- [Il pagamento con Scalapay dal dentista è sempre garantito?](https://help.scalapay.com/it/articles/646276-il-pagamento-con-scalapay-dal-dentista-e-sempre-garantito.md)
- [Cos'è?](https://help.scalapay.com/it/articles/501491-cos-e.md)
- [📱 Dove trovo le Gift Card nell’app Scalapay?](https://help.scalapay.com/it/articles/501492-dove-trovo-le-gift-card-nell-app-scalapay.md)
- [🛍️ Quali brand offrono Gift Card Scalapay?](https://help.scalapay.com/it/articles/502758-quali-brand-offrono-gift-card-scalapay.md)
- [💳 Come acquisto una Gift Card?](https://help.scalapay.com/it/articles/502760-come-acquisto-una-gift-card.md)
- [🔐 Dove trovo la mia Gift Card dopo l’acquisto?](https://help.scalapay.com/it/articles/502761-dove-trovo-la-mia-gift-card-dopo-l-acquisto.md)
- [🎉 Posso condividere la Gift Card con un’altra persona?](https://help.scalapay.com/it/articles/502762-posso-condividere-la-gift-card-con-un-altra-persona.md)
- [🏬 Come posso utilizzare la mia Gift Card?](https://help.scalapay.com/it/articles/502766-come-posso-utilizzare-la-mia-gift-card.md)
- [⏰ La Gift Card ha una scadenza?](https://help.scalapay.com/it/articles/502769-la-gift-card-ha-una-scadenza.md)
- [💬 Posso usare la mia Gift Card più di una volta?](https://help.scalapay.com/it/articles/502770-posso-usare-la-mia-gift-card-piu-di-una-volta.md)
- [💸 Posso ottenere un rimborso della Gift Card?](https://help.scalapay.com/it/articles/502778-posso-ottenere-un-rimborso-della-gift-card.md)
- [📧 Non ho ricevuto la Gift Card — cosa devo fare?](https://help.scalapay.com/it/articles/502780-non-ho-ricevuto-la-gift-card-cosa-devo-fare.md)
- [🧩 Chi devo contattare se ho un problema con la Gift Card?](https://help.scalapay.com/it/articles/502782-chi-devo-contattare-se-ho-un-problema-con-la-gift-card.md)
- [🇮🇹 Chi può utilizzare questa funzionalità?](https://help.scalapay.com/it/articles/502788-chi-puo-utilizzare-questa-funzionalita.md)

### Gestire il tuo account Scalapay

- [Come creare un account Scalapay](https://help.scalapay.com/it/articles/217285-come-creare-un-account-scalapay.md)
- [Segnalazione email errata](https://help.scalapay.com/it/articles/217441-segnalazione-email-errata.md)
- [Ho cambiato numero o mail, come posso accedere al mio account?](https://help.scalapay.com/it/articles/217236-ho-cambiato-numero-o-mail-come-posso-accedere-al-mio-account.md)
- [Come posso accedere al mio account?](https://help.scalapay.com/it/articles/217309-come-posso-accedere-al-mio-account.md)
- [Dove trovo i dati inseriti nel mio account?](https://help.scalapay.com/it/articles/217342-dove-trovo-i-dati-inseriti-nel-mio-account.md)
- [Vorrei cancellare il mio account](https://help.scalapay.com/it/articles/217484-vorrei-cancellare-il-mio-account.md)
- [Come posso accedere al mio account?](https://help.scalapay.com/it/articles/685729-come-posso-accedere-al-mio-account.md)
- [Come attivo l'accesso biometrico?](https://help.scalapay.com/it/articles/685847-come-attivo-l-accesso-biometrico.md)
- [Come funziona il mio PIN Scalapay?](https://help.scalapay.com/it/articles/685849-come-funziona-il-mio-pin-scalapay.md)
- [Come posso aggiungere una nuova carta?](https://help.scalapay.com/it/articles/217239-come-posso-aggiungere-una-nuova-carta.md)
- [Come posso rimuovere una carta dal mio account?](https://help.scalapay.com/it/articles/217369-come-posso-rimuovere-una-carta-dal-mio-account.md)
- [Perché ho bisogno di verificare la mia identità?](https://help.scalapay.com/it/articles/217383-perche-ho-bisogno-di-verificare-la-mia-identita.md)
- [Come posso verificare la mia identità?](https://help.scalapay.com/it/articles/217413-come-posso-verificare-la-mia-identita.md)
- [Quanto tempo richiede la procedura di verifica?](https://help.scalapay.com/it/articles/217434-quanto-tempo-richiede-la-procedura-di-verifica.md)
- [Perché la mia verifica è stata rifiutata?](https://help.scalapay.com/it/articles/217454-perche-la-mia-verifica-e-stata-rifiutata.md)
- [Non riesco a caricare i miei documenti. Cosa devo fare?](https://help.scalapay.com/it/articles/217460-non-riesco-a-caricare-i-miei-documenti-cosa-devo-fare.md)
- [Ho esaurito i tentativi a mia disposizione. Cosa posso fare?](https://help.scalapay.com/it/articles/217477-ho-esaurito-i-tentativi-a-mia-disposizione-cosa-posso-fare.md)
- [Come posso capire se un'email proviene davvero da Scalapay?](https://help.scalapay.com/it/articles/714454-come-posso-capire-se-un-email-proviene-davvero-da-scalapay.md)
- [Quali informazioni Scalapay non ti chiederà mai?](https://help.scalapay.com/it/articles/714458-quali-informazioni-scalapay-non-ti-chiedera-mai.md)
- [Ho ricevuto un'email sospetta. Cosa devo fare?](https://help.scalapay.com/it/articles/714462-ho-ricevuto-un-email-sospetta-cosa-devo-fare.md)
- [Come posso proteggere il mio account?](https://help.scalapay.com/it/articles/714464-come-posso-proteggere-il-mio-account.md)
- [Ho cliccato su un link sospetto ma non ho inserito alcun dato. Sono al sicuro?](https://help.scalapay.com/it/articles/714465-ho-cliccato-su-un-link-sospetto-ma-non-ho-inserito-alcun-dato-sono-al-sicuro.md)
- [Ho cliccato sul link e ho inserito dati personali o di pagamento. Cosa devo fare?](https://help.scalapay.com/it/articles/714468-ho-cliccato-sul-link-e-ho-inserito-dati-personali-o-di-pagamento-cosa-devo-fare.md)
- [Scalapay può verificare se un'email è autentica?](https://help.scalapay.com/it/articles/714475-scalapay-puo-verificare-se-un-email-e-autentica.md)
- [Dove posso trovare informazioni ufficiali di Scalapay?](https://help.scalapay.com/it/articles/714477-dove-posso-trovare-informazioni-ufficiali-di-scalapay.md)

### I tuoi ordini

- [Come faccio a sapere se il mio ordine è andato a buon fine?](https://help.scalapay.com/it/articles/217253-come-faccio-a-sapere-se-il-mio-ordine-e-andato-a-buon-fine.md)
- [Come mi supporta Scalapay se non ho ricevuto il mio ordine?](https://help.scalapay.com/it/articles/217405-come-mi-supporta-scalapay-se-non-ho-ricevuto-il-mio-ordine.md)
- [Dove posso visualizzare i miei ordini?](https://help.scalapay.com/it/articles/217521-dove-posso-visualizzare-i-miei-ordini.md)
- [A che punto è il mio ordine?](https://help.scalapay.com/it/articles/217720-a-che-punto-e-il-mio-ordine.md)
- [Come funziona in caso di reso?](https://help.scalapay.com/it/articles/217355-come-funziona-in-caso-di-reso.md)
- [Come funziona in caso di reso e rimborso?](https://help.scalapay.com/it/articles/217372-come-funziona-in-caso-di-reso-e-rimborso.md)
- [Il mio ordine non è stato approvato 🛍️](https://help.scalapay.com/it/articles/217235-il-mio-ordine-non-e-stato-approvato.md)
- [La mia richiesta è stata rifiutata](https://help.scalapay.com/it/articles/217448-la-mia-richiesta-e-stata-rifiutata.md)
- [Cos'è il 3D Secure?](https://help.scalapay.com/it/articles/217981-cos-e-il-3d-secure.md)
- [Quanti acquisti posso effettuare con Scalapay?](https://help.scalapay.com/it/articles/217325-quanti-acquisti-posso-effettuare-con-scalapay.md)
- [Quanti barcode posso creare?](https://help.scalapay.com/it/articles/217456-quanti-barcode-posso-creare.md)
- [Sto superando il mio limite di spesa, cosa posso fare?](https://help.scalapay.com/it/articles/217514-sto-superando-il-mio-limite-di-spesa-cosa-posso-fare.md)
- [Che cosa sono i codici sconto e promozioni Scalapay?](https://help.scalapay.com/it/articles/217465-che-cosa-sono-i-codici-sconto-e-promozioni-scalapay.md)
- [Come posso ottenere un codice sconto o una promozione?](https://help.scalapay.com/it/articles/217479-come-posso-ottenere-un-codice-sconto-o-una-promozione.md)
- [Come posso applicare un codice sconto al mio ordine?](https://help.scalapay.com/it/articles/217498-come-posso-applicare-un-codice-sconto-al-mio-ordine.md)

### I tuoi pagamenti

- [Come avviene l'addebito delle mie rate?](https://help.scalapay.com/it/articles/217237-come-avviene-l-addebito-delle-mie-rate.md)
- [Dove posso visualizzare le mie rate?](https://help.scalapay.com/it/articles/217273-dove-posso-visualizzare-le-mie-rate.md)
- [Come funziona il pagamento delle rate?](https://help.scalapay.com/it/articles/217354-come-funziona-il-pagamento-delle-rate.md)
- [Chargeback](https://help.scalapay.com/it/articles/686702-chargeback.md)
- [Diritto di Recesso](https://help.scalapay.com/it/articles/716812-diritto-di-recesso.md)
- [Posso posticipare le mie rate?](https://help.scalapay.com/it/articles/217231-posso-posticipare-le-mie-rate.md)
- [Che scadenza hanno le rate del mio ordine?](https://help.scalapay.com/it/articles/217335-che-scadenza-hanno-le-rate-del-mio-ordine.md)
- [Posso pagare le mie rate in autonomia?](https://help.scalapay.com/it/articles/217347-posso-pagare-le-mie-rate-in-autonomia.md)
- [Commissioni di ritardo](https://help.scalapay.com/it/articles/217238-commissioni-di-ritardo.md)
- [Non ho ancora ricevuto il mio rimborso](https://help.scalapay.com/it/articles/217398-non-ho-ancora-ricevuto-il-mio-rimborso.md)

### Pay in 6-9-12

- [Cos’è il Pay in 6 / 9 / 12?](https://help.scalapay.com/it/articles/620234-cos-e-il-pay-in-6-9-12.md)
- [Come scelgo il Pay in 6 / 9 / 12?](https://help.scalapay.com/it/articles/620246-come-scelgo-il-pay-in-6-9-12.md)
- [Quali informazioni devo fornire?](https://help.scalapay.com/it/articles/620257-quali-informazioni-devo-fornire.md)
- [Perché la mia richiesta è stata rifiutata?](https://help.scalapay.com/it/articles/620264-perche-la-mia-richiesta-e-stata-rifiutata.md)
- [Quando pago la prima rata?](https://help.scalapay.com/it/articles/620268-quando-pago-la-prima-rata.md)
- [Come vengono calcolate le rate?](https://help.scalapay.com/it/articles/620271-come-vengono-calcolate-le-rate.md)
- [Posso ripagare il finanziamento in anticipo?](https://help.scalapay.com/it/articles/609618-posso-ripagare-il-finanziamento-in-anticipo.md)
- [Posso modificare le date delle rate?](https://help.scalapay.com/it/articles/620309-posso-modificare-le-date-delle-rate.md)
- [Cosa succede se un pagamento non va a buon fine?](https://help.scalapay.com/it/articles/620311-cosa-succede-se-un-pagamento-non-va-a-buon-fine.md)
- [Cosa succede se faccio un reso?](https://help.scalapay.com/it/articles/620933-cosa-succede-se-faccio-un-reso.md)
- [Dove posso vedere il piano del mio finanziamento?](https://help.scalapay.com/it/articles/620934-dove-posso-vedere-il-piano-del-mio-finanziamento.md)
- [Perché Scalapay consulta i sistemi di informazioni creditizie \(CRIF\)?](https://help.scalapay.com/it/articles/620935-perche-scalapay-consulta-i-sistemi-di-informazioni-creditizie-crif.md)
- [Perché questo controllo è obbligatorio?](https://help.scalapay.com/it/articles/620936-perche-questo-controllo-e-obbligatorio.md)
- [Quali dati possono essere condivisi con CRIF?](https://help.scalapay.com/it/articles/620937-quali-dati-possono-essere-condivisi-con-crif.md)
- [I miei dati sono protetti?](https://help.scalapay.com/it/articles/620944-i-miei-dati-sono-protetti.md)
- [Sarò informato se la richiesta viene rifiutata per via del CRIF?](https://help.scalapay.com/it/articles/620947-saro-informato-se-la-richiesta-viene-rifiutata-per-via-del-crif.md)
- [Quando viene effettuato il controllo CRIF?](https://help.scalapay.com/it/articles/620948-quando-viene-effettuato-il-controllo-crif.md)
- [Questo influisce su altre richieste di credito?](https://help.scalapay.com/it/articles/620949-questo-influisce-su-altre-richieste-di-credito.md)
- [Dove posso trovare maggiori informazioni sul trattamento dei dati personali?](https://help.scalapay.com/it/articles/620950-dove-posso-trovare-maggiori-informazioni-sul-trattamento-dei-dati-personali.md)
- [Perché Scalapay richiede la verifica dell’identità?](https://help.scalapay.com/it/articles/622106-perche-scalapay-richiede-la-verifica-dell-identita.md)

## Português

### O que é a Scalapay?

- [O que é a Scalapay?](https://help.scalapay.com/pt/articles/217283-o-que-e-a-scalapay.md)
- [Como funciona a Scalapay?](https://help.scalapay.com/pt/articles/217337-como-funciona-a-scalapay.md)
- [Que cartões são aceites?](https://help.scalapay.com/pt/articles/217391-que-cartoes-sao-aceites.md)
- [Quanto custa utilizar a Scalapay?](https://help.scalapay.com/pt/articles/217415-quanto-custa-utilizar-a-scalapay.md)
- [Como posso comprar com a Scalapay?](https://help.scalapay.com/pt/articles/217358-como-posso-comprar-com-a-scalapay.md)
- [Quanto posso comprar com a Scalapay?](https://help.scalapay.com/pt/articles/217377-quanto-posso-comprar-com-a-scalapay.md)
- [A Scalapay é segura?](https://help.scalapay.com/pt/articles/217436-a-scalapay-e-segura.md)
- [Quando vou receber a minha encomenda?](https://help.scalapay.com/pt/articles/217462-quando-vou-receber-a-minha-encomenda.md)
- [Em que lojas posso pagar com a Scalapay?](https://help.scalapay.com/pt/articles/217469-em-que-lojas-posso-pagar-com-a-scalapay.md)
- [Pagar em 4](https://help.scalapay.com/pt/articles/232857-pagar-em-4.md)
- [Como posso pagar com o Cartão Scalapay?](https://help.scalapay.com/pt/articles/217961-como-posso-pagar-com-o-cartao-scalapay.md)
- [Como posso acompanhar o meu pedido feito com o Cartão Scalapay?](https://help.scalapay.com/pt/articles/217962-como-posso-acompanhar-o-meu-pedido-feito-com-o-cartao-scalapay.md)
- [Como posso receber o meu reembolso se paguei com o Cartão Scalapay?](https://help.scalapay.com/pt/articles/217963-como-posso-receber-o-meu-reembolso-se-paguei-com-o-cartao-scalapay.md)

### Gerir a sua conta Scalapay

- [Como criar uma conta Scalapay](https://help.scalapay.com/pt/articles/217285-como-criar-uma-conta-scalapay.md)
- [Endereço de correio eletrónico errado](https://help.scalapay.com/pt/articles/217441-endereco-de-correio-eletronico-errado.md)
- [O meu número de telefone ou o meu endereço eletrónico mudaram, como posso aceder à minha conta?](https://help.scalapay.com/pt/articles/217236-o-meu-numero-de-telefone-ou-o-meu-endereco-eletronico-mudaram-como-posso-aceder-a-minha-conta.md)
- [Como aceder à sua conta Scalapay](https://help.scalapay.com/pt/articles/217309-como-aceder-a-sua-conta-scalapay.md)
- [Onde posso encontrar os dados introduzidos na minha conta?](https://help.scalapay.com/pt/articles/217342-onde-posso-encontrar-os-dados-introduzidos-na-minha-conta.md)
- [Gostaria de cancelar a minha conta](https://help.scalapay.com/pt/articles/217484-gostaria-de-cancelar-a-minha-conta.md)
- [Como posso aceder à minha conta?](https://help.scalapay.com/pt/articles/685729-como-posso-aceder-a-minha-conta.md)
- [Como configuro o acesso biométrico?](https://help.scalapay.com/pt/articles/685847-como-configuro-o-acesso-biometrico.md)
- [Como funciona o meu PIN Scalapay?](https://help.scalapay.com/pt/articles/685849-como-funciona-o-meu-pin-scalapay.md)
- [Como posso adicionar um novo cartão?](https://help.scalapay.com/pt/articles/217239-como-posso-adicionar-um-novo-cartao.md)
- [Como posso remover um cartão da minha conta?](https://help.scalapay.com/pt/articles/217369-como-posso-remover-um-cartao-da-minha-conta.md)
- [Porque é que tenho de verificar a minha identidade?](https://help.scalapay.com/pt/articles/217383-porque-e-que-tenho-de-verificar-a-minha-identidade.md)
- [Como posso verificar a minha identidade?](https://help.scalapay.com/pt/articles/217413-como-posso-verificar-a-minha-identidade.md)
- [Quanto tempo demora o processo de verificação?](https://help.scalapay.com/pt/articles/217434-quanto-tempo-demora-o-processo-de-verificacao.md)
- [Por que a minha verificação foi recusada?](https://help.scalapay.com/pt/articles/217454-por-que-a-minha-verificacao-foi-recusada.md)
- [Não consigo carregar os meus documentos. O que devo fazer?](https://help.scalapay.com/pt/articles/217460-nao-consigo-carregar-os-meus-documentos-o-que-devo-fazer.md)
- [Esgotei todas as minhas tentativas. O que posso fazer?](https://help.scalapay.com/pt/articles/217477-esgotei-todas-as-minhas-tentativas-o-que-posso-fazer.md)
- [Como posso saber se um e-mail é realmente da Scalapay?](https://help.scalapay.com/pt/articles/714454-como-posso-saber-se-um-e-mail-e-realmente-da-scalapay.md)
- [Que informações a Scalapay nunca lhe pedirá?](https://help.scalapay.com/pt/articles/714458-que-informacoes-a-scalapay-nunca-lhe-pedira.md)
- [Recebi um e-mail suspeito. O que devo fazer?](https://help.scalapay.com/pt/articles/714462-recebi-um-e-mail-suspeito-o-que-devo-fazer.md)
- [Como posso proteger a minha conta?](https://help.scalapay.com/pt/articles/714464-como-posso-proteger-a-minha-conta.md)
- [Cliquei num link suspeito, mas não introduzi qualquer informação. Estou seguro?](https://help.scalapay.com/pt/articles/714465-cliquei-num-link-suspeito-mas-nao-introduzi-qualquer-informacao-estou-seguro.md)
- [Cliquei no link e introduzi dados pessoais ou de pagamento. O que devo fazer?](https://help.scalapay.com/pt/articles/714468-cliquei-no-link-e-introduzi-dados-pessoais-ou-de-pagamento-o-que-devo-fazer.md)
- [A Scalapay pode verificar se um e-mail é autêntico?](https://help.scalapay.com/pt/articles/714475-a-scalapay-pode-verificar-se-um-e-mail-e-autentico.md)
- [Onde posso encontrar informações oficiais da Scalapay?](https://help.scalapay.com/pt/articles/714477-onde-posso-encontrar-informacoes-oficiais-da-scalapay.md)

### Os seus pedidos

- [Como sei se a minha encomenda foi bem sucedida?](https://help.scalapay.com/pt/articles/217253-como-sei-se-a-minha-encomenda-foi-bem-sucedida.md)
- [Como é que a Scalapay me apoia se eu não tiver recebido a minha encomenda?](https://help.scalapay.com/pt/articles/217405-como-e-que-a-scalapay-me-apoia-se-eu-nao-tiver-recebido-a-minha-encomenda.md)
- [Onde posso ver as minhas encomendas e pagamentos?](https://help.scalapay.com/pt/articles/217521-onde-posso-ver-as-minhas-encomendas-e-pagamentos.md)
- [Qual é o estado da minha encomenda?](https://help.scalapay.com/pt/articles/217720-qual-e-o-estado-da-minha-encomenda.md)
- [Como funciona em caso de devolução?](https://help.scalapay.com/pt/articles/217355-como-funciona-em-caso-de-devolucao.md)
- [O que acontece em caso de devolução e reembolso?](https://help.scalapay.com/pt/articles/217372-o-que-acontece-em-caso-de-devolucao-e-reembolso.md)
- [O meu pedido não foi aprovado 🛍️](https://help.scalapay.com/pt/articles/217235-o-meu-pedido-nao-foi-aprovado.md)
- [O meu pedido foi recusado](https://help.scalapay.com/pt/articles/217448-o-meu-pedido-foi-recusado.md)
- [Quantas compras posso efetuar com a Scalapay?](https://help.scalapay.com/pt/articles/217325-quantas-compras-posso-efetuar-com-a-scalapay.md)
- [Quantos códigos de barras posso criar?](https://help.scalapay.com/pt/articles/217456-quantos-codigos-de-barras-posso-criar.md)
- [Estou a exceder o meu poder de compra, o que posso fazer?](https://help.scalapay.com/pt/articles/217514-estou-a-exceder-o-meu-poder-de-compra-o-que-posso-fazer.md)
- [O que são códigos promocionais e promoções Scalapay?](https://help.scalapay.com/pt/articles/217465-o-que-sao-codigos-promocionais-e-promocoes-scalapay.md)
- [Como posso obter um código promocional ou promoção?](https://help.scalapay.com/pt/articles/217479-como-posso-obter-um-codigo-promocional-ou-promocao.md)
- [Como é que posso aplicar um código promocional à minha encomenda?](https://help.scalapay.com/pt/articles/217498-como-e-que-posso-aplicar-um-codigo-promocional-a-minha-encomenda.md)

### Os seus pagamentos

- [Como é efectuada a cobrança das minhas prestações?](https://help.scalapay.com/pt/articles/217237-como-e-efectuada-a-cobranca-das-minhas-prestacoes.md)
- [Onde posso consultar as minhas prestações?](https://help.scalapay.com/pt/articles/217273-onde-posso-consultar-as-minhas-prestacoes.md)
- [Como são cobradas as prestações?](https://help.scalapay.com/pt/articles/217354-como-sao-cobradas-as-prestacoes.md)
- [Chargeback](https://help.scalapay.com/pt/articles/686702-chargeback.md)
- [Direito de livre resolução](https://help.scalapay.com/pt/articles/716812-direito-de-livre-resolucao.md)
- [Posso adiar uma das minhas prestações?](https://help.scalapay.com/pt/articles/217231-posso-adiar-uma-das-minhas-prestacoes.md)
- [Quais são as datas de vencimento das prestações da minha encomenda?](https://help.scalapay.com/pt/articles/217335-quais-sao-as-datas-de-vencimento-das-prestacoes-da-minha-encomenda.md)
- [Posso pagar as minhas prestações manualmente?](https://help.scalapay.com/pt/articles/217347-posso-pagar-as-minhas-prestacoes-manualmente.md)
- [Taxas de atraso](https://help.scalapay.com/pt/articles/217238-taxas-de-atraso.md)
- [Ainda não recebi o meu reembolso](https://help.scalapay.com/pt/articles/217398-ainda-nao-recebi-o-meu-reembolso.md)

## Español

### ¿Qué es Scalapay?

- [¿Qué es Scalapay?](https://help.scalapay.com/es/articles/217283-que-es-scalapay.md)
- [¿Cómo funciona Scalapay?](https://help.scalapay.com/es/articles/217337-como-funciona-scalapay.md)
- [¿Qué tarjetas aceptan?](https://help.scalapay.com/es/articles/217391-que-tarjetas-aceptan.md)
- [¿Cuánto cuesta utilizar Scalapay?](https://help.scalapay.com/es/articles/217415-cuanto-cuesta-utilizar-scalapay.md)
- [¿Cómo funciona Scalapay en tiendas?](https://help.scalapay.com/es/articles/217480-como-funciona-scalapay-en-tiendas.md)
- [¿Cuánto puedo gastar en la tienda?](https://help.scalapay.com/es/articles/217505-cuanto-puedo-gastar-en-la-tienda.md)
- [La tarjeta Scalapay de Visa](https://help.scalapay.com/es/articles/232795-la-tarjeta-scalapay-de-visa.md): ¿Cómo funciona la tarjeta Scalapay para tiendas físicas \(Offline Card\)?
- [¿Cómo puedo comprar con Scalapay?](https://help.scalapay.com/es/articles/217358-como-puedo-comprar-con-scalapay.md)
- [¿Cuánto puedo comprar con Scalapay?](https://help.scalapay.com/es/articles/217377-cuanto-puedo-comprar-con-scalapay.md)
- [¿Cuándo recibiré el pedido?](https://help.scalapay.com/es/articles/217462-cuando-recibire-el-pedido.md)
- [¿En qué tiendas puedo pagar con Scalapay?](https://help.scalapay.com/es/articles/217469-en-que-tiendas-puedo-pagar-con-scalapay.md)
- [Costo por el pago en 4 cuotas](https://help.scalapay.com/es/articles/232857-costo-por-el-pago-en-4-cuotas.md)
- [¿Cómo puedo pagar con la tarjeta Scalapay?](https://help.scalapay.com/es/articles/217961-como-puedo-pagar-con-la-tarjeta-scalapay.md)
- [¿Cómo puedo hacer el seguimiento de mi pedido realizado con la tarjeta Scalapay?](https://help.scalapay.com/es/articles/217962-como-puedo-hacer-el-seguimiento-de-mi-pedido-realizado-con-la-tarjeta-scalapay.md)
- [¿Cómo obtengo mi reembolso si he pagado con mi tarjeta Scalapay?](https://help.scalapay.com/es/articles/217963-como-obtengo-mi-reembolso-si-he-pagado-con-mi-tarjeta-scalapay.md)
- [¿Qué es la Scalapay Card? 💳](https://help.scalapay.com/es/articles/217957-que-es-la-scalapay-card.md)
- [¿Cómo funciona la suscripción al Club Scalapay?](https://help.scalapay.com/es/articles/240142-como-funciona-la-suscripcion-al-club-scalapay.md)
- [¿Qué beneficios incluye el Scalapay Club?](https://help.scalapay.com/es/articles/240144-que-beneficios-incluye-el-scalapay-club.md)
- [¿Se ofrece un período de prueba para el Scalapay Club?](https://help.scalapay.com/es/articles/240145-se-ofrece-un-periodo-de-prueba-para-el-scalapay-club.md)
- [¿Cómo funciona el pago de la suscripción?](https://help.scalapay.com/es/articles/240146-como-funciona-el-pago-de-la-suscripcion.md)
- [¿Cómo funcionan los descuentos y ofertas mensuales?](https://help.scalapay.com/es/articles/240244-como-funcionan-los-descuentos-y-ofertas-mensuales.md)
- [¿Cómo funciona el pago con la cartera digital \(wallet digital\) de Scalapay?](https://help.scalapay.com/es/articles/240248-como-funciona-el-pago-con-la-cartera-digital-wallet-digital-de-scalapay.md)
- [¿Cómo funciona la cobertura de seguro de Scalapay Club?](https://help.scalapay.com/es/articles/240249-como-funciona-la-cobertura-de-seguro-de-scalapay-club.md)
- [¿Cómo activo las coberturas de seguro incluidas? ¿Cuánto me cuestan?](https://help.scalapay.com/es/articles/240252-como-activo-las-coberturas-de-seguro-incluidas-cuanto-me-cuestan.md)
- [¿Cómo solicito una de las prestaciones incluidas en las coberturas del seguro?](https://help.scalapay.com/es/articles/240255-como-solicito-una-de-las-prestaciones-incluidas-en-las-coberturas-del-seguro.md)
- [¿Hay costos adicionales o gastos ocultos?](https://help.scalapay.com/es/articles/240258-hay-costos-adicionales-o-gastos-ocultos.md)
- [¿Cómo puedo modificar o suspender mi suscripción?](https://help.scalapay.com/es/articles/240259-como-puedo-modificar-o-suspender-mi-suscripcion.md)
- [¿Cómo puedo renovar mi suscripción?](https://help.scalapay.com/es/articles/240260-como-puedo-renovar-mi-suscripcion.md)
- [¿Hay penalizaciones o costos por cancelación?](https://help.scalapay.com/es/articles/240261-hay-penalizaciones-o-costos-por-cancelacion.md)

### Gestiona tu cuenta Scalapay

- [Cómo crear una cuenta Scalapay](https://help.scalapay.com/es/articles/217285-como-crear-una-cuenta-scalapay.md)
- [Dirección de correo electrónico incorrecta](https://help.scalapay.com/es/articles/217441-direccion-de-correo-electronico-incorrecta.md)
- [Ya no tengo el mismo número de teléfono o correo electrónico. ¿Cómo puedo acceder a mi cuenta?](https://help.scalapay.com/es/articles/217236-ya-no-tengo-el-mismo-numero-de-telefono-o-correo-electronico-como-puedo-acceder-a-mi-cuenta.md)
- [¿Cómo puedo acceder a mi cuenta?](https://help.scalapay.com/es/articles/217309-como-puedo-acceder-a-mi-cuenta.md)
- [¿Dónde encuentro los datos introducidos en mi cuenta?](https://help.scalapay.com/es/articles/217342-donde-encuentro-los-datos-introducidos-en-mi-cuenta.md)
- [Me gustaría cancelar mi cuenta](https://help.scalapay.com/es/articles/217484-me-gustaria-cancelar-mi-cuenta.md)
- [¿Cómo puedo acceder a mi cuenta?](https://help.scalapay.com/es/articles/685729-como-puedo-acceder-a-mi-cuenta.md)
- [¿Cómo activo el inicio de sesión biométrico?](https://help.scalapay.com/es/articles/685847-como-activo-el-inicio-de-sesion-biometrico.md)
- [¿Cómo funciona mi PIN de Scalapay?](https://help.scalapay.com/es/articles/685849-como-funciona-mi-pin-de-scalapay.md)
- [¿Cómo puedo añadir una nueva tarjeta?](https://help.scalapay.com/es/articles/217239-como-puedo-anadir-una-nueva-tarjeta.md)
- [¿Cómo puedo eliminar una tarjeta de mi cuenta?](https://help.scalapay.com/es/articles/217369-como-puedo-eliminar-una-tarjeta-de-mi-cuenta.md)
- [¿Por qué tengo que verificar mi identidad?](https://help.scalapay.com/es/articles/217383-por-que-tengo-que-verificar-mi-identidad.md)
- [¿Cómo puedo verificar mi identidad?](https://help.scalapay.com/es/articles/217413-como-puedo-verificar-mi-identidad.md)
- [¿Cuánto tiempo dura el procedimiento de verificación?](https://help.scalapay.com/es/articles/217434-cuanto-tiempo-dura-el-procedimiento-de-verificacion.md)
- [¿Por qué se rechazó mi verificación?](https://help.scalapay.com/es/articles/217454-por-que-se-rechazo-mi-verificacion.md)
- [No puedo subir mis documentos. ¿Qué debería hacer?](https://help.scalapay.com/es/articles/217460-no-puedo-subir-mis-documentos-que-deberia-hacer.md)
- [He agotado todos los intentos. ¿Qué tengo que hacer?](https://help.scalapay.com/es/articles/217477-he-agotado-todos-los-intentos-que-tengo-que-hacer.md)
- [¿Cómo puedo saber si un correo electrónico realmente proviene de Scalapay?](https://help.scalapay.com/es/articles/714454-como-puedo-saber-si-un-correo-electronico-realmente-proviene-de-scalapay.md)
- [¿Qué información nunca te pedirá Scalapay?](https://help.scalapay.com/es/articles/714458-que-informacion-nunca-te-pedira-scalapay.md)
- [He recibido un correo sospechoso. ¿Qué debo hacer?](https://help.scalapay.com/es/articles/714462-he-recibido-un-correo-sospechoso-que-debo-hacer.md)
- [¿Cómo puedo proteger mi cuenta?](https://help.scalapay.com/es/articles/714464-como-puedo-proteger-mi-cuenta.md)
- [He hecho clic en un enlace sospechoso pero no he introducido ningún dato. ¿Estoy seguro?](https://help.scalapay.com/es/articles/714465-he-hecho-clic-en-un-enlace-sospechoso-pero-no-he-introducido-ningun-dato-estoy-seguro.md)
- [He hecho clic en el enlace y he introducido datos personales o de pago. ¿Qué debo hacer?](https://help.scalapay.com/es/articles/714468-he-hecho-clic-en-el-enlace-y-he-introducido-datos-personales-o-de-pago-que-debo-hacer.md)
- [¿ Scalapay puede verificar si un correo electrónico es auténtico?](https://help.scalapay.com/es/articles/714475-scalapay-puede-verificar-si-un-correo-electronico-es-autentico.md)
- [¿Dónde puedo encontrar información oficial de Scalapay?](https://help.scalapay.com/es/articles/714477-donde-puedo-encontrar-informacion-oficial-de-scalapay.md)

### Tus pedidos

- [¿Cómo sé si mi pedido se ha realizado correctamente?](https://help.scalapay.com/es/articles/217253-como-se-si-mi-pedido-se-ha-realizado-correctamente.md)
- [¿Cómo solicitar soporte a Scalapay si no he recibido mi pedido?](https://help.scalapay.com/es/articles/217405-como-solicitar-soporte-a-scalapay-si-no-he-recibido-mi-pedido.md)
- [¿Dónde puedo ver mis pedidos y pagos?](https://help.scalapay.com/es/articles/217521-donde-puedo-ver-mis-pedidos-y-pagos.md)
- [¿En qué estado se encuentra mi pedido?](https://help.scalapay.com/es/articles/217720-en-que-estado-se-encuentra-mi-pedido.md)
- [¿Cómo funciona en caso de devolución?](https://help.scalapay.com/es/articles/217355-como-funciona-en-caso-de-devolucion.md)
- [¿Qué ocurre en caso de devolución y reembolso?](https://help.scalapay.com/es/articles/217372-que-ocurre-en-caso-de-devolucion-y-reembolso.md)
- [Mi pedido no ha sido aprobado 🛍️](https://help.scalapay.com/es/articles/217235-mi-pedido-no-ha-sido-aprobado.md)
- [Mi solicitud ha sido rechazada](https://help.scalapay.com/es/articles/217448-mi-solicitud-ha-sido-rechazada.md)
- [¿Cuántas compras puedo hacer con Scalapay?](https://help.scalapay.com/es/articles/217325-cuantas-compras-puedo-hacer-con-scalapay.md)
- [¿Cuántos códigos de barras puedo crear?](https://help.scalapay.com/es/articles/217456-cuantos-codigos-de-barras-puedo-crear.md)
- [Estoy excediendo mi poder de compra, ¿qué puedo hacer?](https://help.scalapay.com/es/articles/217514-estoy-excediendo-mi-poder-de-compra-que-puedo-hacer.md)
- [¿Qué son los códigos promocionales y las promociones de Scalapay?](https://help.scalapay.com/es/articles/217465-que-son-los-codigos-promocionales-y-las-promociones-de-scalapay.md)
- [¿Cómo puedo obtener un código de promoción o un descuento?](https://help.scalapay.com/es/articles/217479-como-puedo-obtener-un-codigo-de-promocion-o-un-descuento.md)
- [¿Cómo puedo aplicar un código promocional a mi pedido?](https://help.scalapay.com/es/articles/217498-como-puedo-aplicar-un-codigo-promocional-a-mi-pedido.md)

### Tus pagos

- [¿Cómo se efectúa el cobro de mis cuotas?](https://help.scalapay.com/es/articles/217237-como-se-efectua-el-cobro-de-mis-cuotas.md)
- [¿Dónde puedo ver mis plazos?](https://help.scalapay.com/es/articles/217273-donde-puedo-ver-mis-plazos.md)
- [¿Cómo se cobran los plazos?](https://help.scalapay.com/es/articles/217354-como-se-cobran-los-plazos.md)
- [Chargebacks](https://help.scalapay.com/es/articles/686702-chargebacks.md)
- [Derecho de desistimiento](https://help.scalapay.com/es/articles/716812-derecho-de-desistimiento.md)
- [¿Puedo aplazar mis cuotas?](https://help.scalapay.com/es/articles/217231-puedo-aplazar-mis-cuotas.md)
- [¿Cuáles son las fechas de vencimiento de las cuotas de mi pedido?](https://help.scalapay.com/es/articles/217335-cuales-son-las-fechas-de-vencimiento-de-las-cuotas-de-mi-pedido.md)
- [¿Puedo pagar mis plazos por mi cuenta?](https://help.scalapay.com/es/articles/217347-puedo-pagar-mis-plazos-por-mi-cuenta.md)
- [Cargos por retraso](https://help.scalapay.com/es/articles/217238-cargos-por-retraso.md)
- [Todavía no he recibido mi reembolso](https://help.scalapay.com/es/articles/217398-todavia-no-he-recibido-mi-reembolso.md)