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How to issue a refund

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To refund an order from the Scalapay portal:

  • Go to the "Orders" page
  • Click on "Refund"
  • Enter the amount to be refunded.
  • Click on "Refund Order"

Please note: once a refund has been issued it is not possible to delete or modify the transaction.

If your e-commerce platform has the returns feature built in, once you have processed the refund in your e-commerce, the refund on Scalapay also occurs automatically. If you are not sure, always check on the Scalapay portal after you have issued your first refunds.

For more information on how customer refunds work, you can read this article.

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