How can we help you?

Can I modify an order after it's approved?

Once Scalapay has approved an order, details and value of the order can no longer be changed.

You can issue partial or full refunds if items sold are not available and can't be shipped or if you cannot meet the customer's request for any reason.

Find more information here.

Remember that Scalapay does not allow you to add items to an order you have already placed.

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