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Frequently asked questions:

I have made a return but have not yet received a refund.

I have placed an order but have not received it yet.

My order has been refused.

 

ODR - ONLINE DISPUTE RESOLUTION
"Reference pursuant to Article 14 (1) EU Regulation 524/2013 to the European online dispute
resolution platform:
Consumers have the possibility to resolve out-of-court disputes with entrepreneurs in relation to
online purchase or service contracts via an online platform. This is managed by the EU Commission
and can be accessed via the following link: https://ec.europa.eu/consumers/odr/."

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