How can we help you?

How does Scalapay support me if I have not received my order?

Are you having difficulty with the delivery of your order? We will do everything to help you !


First of all, have you checked the seller's website for the delivery times / shipping policy?


If your order is out of time for delivery, we would need the latest communications with the seller so that our support team can do verifications.

It is essential for us to have your last email exchanges.


Once in your possession, you can contact us here*.



*You can find your order number in the My Orders section of your Scalapay account.

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