How can we help you?

How can I access my account?

You can log in directly from our website https://www.scalapay.com/ by clicking on "Login" on the top right hand side or from the following link https://portal.scalapay.com/login.

You will be asked to enter your telephone number used for registration and your password.

If you don't have any password yet, you will be asked to create a new one.

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If you forgot your password, you can click on "Forgot password", you will receive an email to create a new one. If you don't receive any mail, please check into the SPAM emails. 

 

If you changed your phone number, we kindly invite you to click here: 

 

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Stay logged in  !

If you wish, you have the option of remaining with your account active on any device of your choice for 180 days. In this case you will no longer be asked to enter your password to log in.

You will be able to select the option during login/registration by ticking 'Keep me signed in' on each individual device:

You can log out of the 'account' section of your profile whenever you want:
* from your current device by clicking on "Log out of your profile".
* from all your devices where you have asked to stay logged in by clicking on 'Log out of all devices'.

 

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